Client Relationship Specialist

Educate clients on systems, tools, and policies related to Ameriflex products and services, ensuring they can utilize offerings effectively (Intermediate).

Account Organization and Documentation: Maintain organized and accurate account information for each client, including records of interactions, service issues, and resolutions (Advanced).

Regulatory Compliance: Handle confidential information with discretion in accordance with HIPAA and other relevant regulations, remaining knowledgeable about all regulations related to business services (Advanced).

Collaboration and Strategy Execution: Collaborate with internal partners to execute business plans and strategies that align with company goals (Intermediate).

Efficiency and Resource Utilization: Leverage company resources and tools to maximize efficiency, ensuring a seamless and reliable service experience for clients (Intermediate).

Bachelor’s Degree from an accredited institution required.

• 3+ years of account management experience preferred, with a focus on client relationship management and service delivery (Intermediate).
• Experience in Benefits Administration preferred (Beginner).

We recognize that AI tools are increasingly used in professional settings. However, during our assessment and interview process, we ask candidates to complete all responses independently, without the use of AI-generated assistance.

This ensures we can accurately assess your individual skills, communication style, and problem-solving approach. Submissions or responses that appear AI-generated may be considered misaligned with our evaluation standards.

Remote-First with In-Person Training: This position is remote following successful completion of onboarding. New hires are required to attend two weeks of in-person training at our Carrollton, TX corporate office to ensure a smooth and successful transition into the role.

• Client Interaction and Issue Resolution: Serve as the primary contact for clients
• addressing questions and concerns in a timely manner. Own client issues from start to finish
• ensuring resolutions meet or exceed client expectations (Intermediate).
• Empathy and Client Care: Exhibit a high level of empathy and interpersonal skills when working with clients
• and valued (Advanced).
• Proactive Client Support: Anticipate client needs by identifying potential questions or concerns and providing answers before they arise
• offering a proactive approach to service (Intermediate).
• Relationship Building and Retention: Build
• and foster positive relationships with Plan Administrators
• and other stakeholders to support client retention and business growth (Intermediate).
• Service Orientation: Passion for delivering outstanding client service and maintaining a client-focused mindset (Advanced).
• Ability to think on your feet and resolve issues effectively
• even in high-pressure situations (Intermediate).
• Superior written and verbal communication skills
• with the ability to clearly convey information and handle client interactions with professionalism (Advanced).
• with a keen attention to detail and the capability to manage multiple tasks and high call and email volumes (Advanced).
• Adaptability and Stress Management: Ability to adapt quickly to changing priorities and work well under stressful conditions (Intermediate).
• Competence in navigating multiple web-based programs and utilizing technology to address client needs efficiently (Intermediate).
• Goal Orientation and Initiative: Highly goal-oriented and self-motivated
• with a drive to grow and advance within the organization (Advanced).
• Team Collaboration: Strong ability to work as part of a team
• supporting colleagues and contributing to a positive work environment (Intermediate).
• Compliance Awareness: Understanding of HIPAA regulations and other compliance requirements for handling sensitive information (Advanced).
• Intermediate to advanced skills in Microsoft Excel and other data management tools preferred (Intermediate).
• Travel Requirements: Ability to travel as needed, ideally once per year, to support client relationship initiatives (Beginner).