Client Experience Manager

• 3+ years managing a portfolio of SEO clients at a digital marketing agency. You should be comfortable interpreting Google Search Console data, explaining ranking movement to a non-technical business owner, and discussing the trade-offs of a Google Business Profile category change with a client on a call.
• Proven track record of managing client relationships and driving client retention
• Experience with organic SEO strategy development and execution
• Strong understanding of Google Business Profile optimization and local search marketing
• Experience analyzing SEO performance data and communicating insights to clients
• Knowledge of Legal, Dental or Medical industries. You understand how a personal injury firm thinks about caseload, how a dental practice thinks about new-patient acquisition cost, or how a specialty medical practice navigates referral relationships.
• Excellent verbal and written communication skills
• Ability to build trust and rapport with clients quickly
• Problem-solving skills and ability to navigate challenging client conversations
• Strong organizational skills to manage multiple accounts simultaneously
• Proficiency with tools such as Google Analytics, Google Search Console, Ahrefs, HubSpot, and project management software

Team Achievements

Our Client Experience team has been instrumental in:

• Maintaining a 90%+ client retention rate during our rapid growth phase
• Successfully transitioning clients to expanded service packages, increasing average client value by 25%
• Developing sophisticated onboarding processes that reduce time-to-value for new clients
• Creating client success frameworks that have directly contributed to our expansion from 40 to nearly 200 clients

Location