Client Experience Associate

Backspace is an innovative MediaTech that has developed a connected ecosystem. Designed with multiple platforms to provide efficiencies and effectiveness for brands to connect with the right audiences across the globe by leveraging the exponentially growing media sector through innovation in MediaTech. Backspace empowers its stakeholders to advance in the constantly evolving landscape of information and communication.

Skills

• Communications Skills
• Client service

Description

What You Will Do:

• Serve as the primary liaison between the company and clients, addressing all client inquiries promptly and professionally.
• Manage and nurture client relationships to ensure satisfaction and retention.
• Coordinate with internal teams, including marketing, creative, and project management, to ensure timely and successful service delivery.
• Identify opportunities to upsell or cross-sell services based on client needs.
• Understand client objectives and provide strategic advice to meet their business goals.
• Communicate with clients in both Bengali and English, ensuring clarity and effectiveness.
• Monitor and track project timelines, budgets, and deliverables to meet client expectations.
• Prepare and deliver presentations, reports, and proposals as required.
• Resolve client-related issues or concerns promptly and professionally.
• Stay updated on industry trends, competitor activities, and client needs to proactively offer new ideas and strategies.
• Collaborate with the sales team to effectively onboard new clients and transition them into long-term accounts.
• Prepare and manage client contracts, ensuring all terms are clearly defined and adhered to.
• Contribute to the development of client service processes and tools to improve efficiency and effectiveness.
• Represent the company in client meetings, events, and networking opportunities to strengthen business relationships.
• Report on client service activities and performance to senior management, providing insights and recommendations for improvement.
• Ensure that sales targets are met.

What You Will Need:

• Minimum of 6 months of experience in a marketing agency or in managing influencer marketing and handling sponsorships and clients.
• Knowledge of influencer marketing and digital PR is essential.
• Experience in influencer marketing and digital PR from a marketing agency is advantageous.
• Fluent in English with strong communication skills.
• Proven ability to manage client relationships and deliver exceptional service.
• Strong organizational and project management skills.
• Ability to multitask and manage multiple client accounts simultaneously.
• Proactive problem-solving skills with attention to detail.
• Excellent interpersonal skills and a client-focused attitude.
• Ability to work collaboratively with internal teams to achieve client objectives.

Benefits

• A dynamic culture that values democratic participation and supports your best work.
• Competitive compensation package including two annual festival bonuses.
• Annual salary evaluation and potential for performance bonuses.
• Special benefits like Privilege Leave bonus, birthday leave, and paid holidays.
• Subsidized lunch facilities, free snacks, and beverages.
• Access to indoor games, company picnics, and refreshing tours.
• Comprehensive enablement programs and soft skill training for career growth and development.
• Frequent team-building events, both monthly and quarterly.
• Reward and recognition programs that celebrate achievements.
• Opportunities for volunteering and community engagement.
• Collaboration with a talented global team.

Life at Backspace Int. Ltd.