Client Communications Director

• Ten (10) plus years of progressive experience in client, customer, corporate, or marketing communications, or an equivalent combination of education and experience, required.
• Experience within insurance, third-party administration, professional services, or another client-service-intensive industry preferred.
• Demonstrated experience managing moderately to highly complex projects in a matrixed environment required.
• Experience partnering with and advising executives and senior leaders required.
• Experience leading client-specific communications, newsletters, webinars, briefings, or events required.

Bachelor's degree in communications, public relations, journalism, English, marketing, business, or a related field from an accredited college or university preferred. Equivalent combination of education and relevant work experience will be considered.

• Deep knowledge of client, customer, corporate, and marketing communications principles and practices.
• Strong understanding of voice-of-the-customer principles and the ability to translate complex information into clear, relatable client communications.
• Strong marketing acumen, including knowledge of audience segmentation, campaign strategy, messaging, targeting, and content marketing principles.
• Strong analytical and interpretive skills, with demonstrated ability to convert client feedback and engagement information into actionable recommendations.
• Proven ability to plan and execute virtual client events, webinars, briefings, newsletters, and other recurring communications.
• Experience with survey, feedback, engagement analytics, reporting, and content management tools preferred.
• Excellent project management and organizational skills, including the ability to manage multiple complex, cross-functional initiatives, priorities, and deadlines.
• Excellent oral and written communication skills, including presentation, writing, editing, facilitation, and executive consultation capabilities.
• Ability to build trust, advise senior leaders, influence stakeholders, and work effectively across a matrixed organization without direct authority.
• Sound judgment and discretion regarding content governance, accuracy, approvals, confidentiality, risk, and escalation.
• PC and AI literate, including Microsoft Office products and relevant content, newsletter, event, marketing, survey, and analytics platforms.
• Ability to meet or exceed performance competencies.
• consideration will be given to reasonable accommodations.
• Mental: Clear and conceptual thinking ability
• ability to handle multiple priorities simultaneously
• Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.