Marketers 360 Degree is an integrated advertising and creative agency working across Advertising, Branding, Digital Marketing, Creative Communication, Media, Content & Production, Events & Activations, PR, Brand Partnerships, and Technology Solutions.
We are looking for a highly experienced, commercially driven, decisive, and result-oriented Chief Operating Officer (COO) to take overall responsibility for agency operations, departmental performance, manpower, execution, business growth, revenue development, and organizational accountability.
This is not a conventional administrative or ceremonial leadership position. The selected COO must be capable of taking ownership, making difficult decisions, building and controlling high-performing teams, generating business opportunities, and delivering measurable organizational and revenue growth.
Job Responsibilities
- Take overall responsibility for the day-to-day operations, performance, and execution of Marketers 360 Degree.
- Lead and coordinate Business, Commercial & Partnerships, Creative, Digital, Web & Application, Production, Administration, and other operational functions.
- Translate Management's strategic direction into measurable plans, targets, and execution.
- Assess the existing organizational structure, manpower, capabilities, workload, and performance gaps and recommend necessary restructuring.
- Recruit, restructure, reassign, develop, and optimize manpower based on business and operational requirements.
- Establish clear departmental and individual KPIs, targets, reporting systems, and accountability frameworks.
- Monitor employee and departmental performance through structured weekly and monthly reviews.
- Take executive-level responsibility for improving business growth, revenue generation, client acquisition, retainer acquisition, and financial sustainability.
- Develop and execute monthly, quarterly, and annual business and revenue growth plans.
- Supervise the complete business pipeline from Lead Generation → Client Meeting → Presentation → Proposal/Quotation → Follow-up → Negotiation → Conversion → Revenue Collection.
- Personally participate in strategic client meetings, presentations, negotiations, and major deal-closing activities when required.
- Generate and develop qualified business opportunities through professional networking, corporate relationships, referrals, outreach, and strategic partnerships.
- Maintain and expand relationships with corporate decision-makers, brands, business organizations, media, and relevant industry stakeholders.
- Reactivate previous/inactive clients and identify cross-selling, upselling, and retainer conversion opportunities.
- Monitor client servicing standards, project delivery, deadlines, quality, and client satisfaction.
- Ensure effective coordination between Business, Creative, Digital, Production, and other departments from client brief to final delivery.
- Possess sufficient creative and advertising industry understanding to evaluate concepts, campaigns, proposals, presentations, and execution feasibility.
- Ensure the proper balance between creativity, client expectations, budget, timeline, quality, and profitability.
- Monitor project budgets, operational costs, resource utilization, and unnecessary expenditure.
- Identify new services, markets, revenue streams, partnerships, and commercially viable business opportunities.
- Develop a performance-driven, disciplined, accountable, and ownership-oriented organizational culture.
- Resolve operational bottlenecks, interdepartmental conflicts, performance issues, and execution failures proactively.
- Submit structured Management reports covering revenue, pipeline, leads, meetings, proposals, conversions, client status, departmental performance, manpower requirements, operational challenges, and corrective actions.
- Report directly to the Founder and remain accountable for overall organizational and business performance.
