Central Scheduler / Patient Liaison - Virtual Assistant

Rockstar is hiring a full-time Central Scheduler / Patient & Attorney Liaison Virtual Assistant on behalf of an outpatient physical therapy practice.

This is fundamentally a sales and conversion role.The practice generates a high volume of new patient leads and needs someone with real sales or marketing instincts, someone who understands conversion and closing, moves fast, and takes ownership of the pipeline without needing constant oversight. This person doesn't necessarily need direct experience in this exact job. What matters most is the right combination of sales instincts, organization, urgency, attention to detail, and ownership.

The person in this role is often the first voice a new patient hears, and needs to build rapport quickly and confidently guide inquiries and referrals to a scheduled appointment. Beyond scheduling and lead conversion, the role also serves as a liaison for attorney-referred patients and coordinates medical records requests, but converting leads at pace is the core of the job.

About the Client

This is an outpatient physical therapy practice built around a simple mission: helping people get back to living their lives. The team values warmth, professionalism, and proactive ownership, and believes every patient interaction should reflect genuine care, not just task completion.

Performance Expectations / KPIs

• Lead-to-scheduled-patient conversion rate
• Speed of response to new leads
• New cases scheduled and new-patient arrival rate
• Effectiveness in filling cancellations and open appointments

Tools & Systems

• Lead tracking software (Reach)
• Patient EMR (Prompt)
• GoHighLevel (GHL), a plus, not required
• Fax and email monitoring tools
• Text/communication apps (Google, etc.)