Care Solutions Associate - Part Time

• High school diploma or equivalent
• 1+ years in an administrative, customer service, or coordination role (strong writing and organization can substitute for direct experience).
• Experience with Salesforce or another CRM platform preferred.
• Proficiency in Google Workspace (Gmail, Docs, Sheets, Drive).
• Familiarity with shared inboxes, and ticketing software (Freshservice, Zendesk) is a plus.

Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training.

Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.

Hiring Salary Range

$17.55—$19.50 USD

At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role.

Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.

Originally posted on Himalayas

• You can comfortably navigate a high volume of emails, voicemails, and tickets, prioritizing urgent requests so nothing falls through the cracks.
• Meticulous attention to detail: You take pride in logging accurate notes, setting up leads, updating Fact Forms, and scheduling follow-up tasks in Salesforce.
• CRM experience: You are familiar with Salesforce (or a similar CRM) and know how to manage records, assign tasks, and follow established workflows.
• Sound judgment: You feel confident solving routine issues on your own and know exactly when to loop in Kellie or Felicia for guidance.
• Active listening: You can review voicemail messages, capture the key details quickly, and determine the next best step.
• Process consistency: You follow decision trees and standard operating procedures reliably to keep work smooth and predictable.
• Multi-system fluency: You easily switch between different systems and platforms
• Client-first mindset: You recognize that timely and accurate support makes a meaningful difference for families navigating care options.