Care Concierge, Remote: Ontario, Canada

Required

• Availability to work Monday–Friday, 9am–6pm EST with no restrictions.
• Must be located in Ontario, Canada.
• Must be authorized to work in Canada without employer sponsorship.
• 1+ years of member-facing healthcare experience (e.g., medical clinic front office, member registration, care coordination, enrollment, telehealth outreach, etc.)
• Demonstrated ability to build trust and communicate effectively with older adults, including those who are skeptical or hard to reach.
• Strong understanding of care coordination principles and where members get stuck.
• Comfortable discussing chronic conditions, medications, and treatment plans with members — you can reinforce clinical guidance without providing medical advice.
• Proficient with EHR systems, care management platforms, CRMs, and digital communication tools — able to navigate multiple systems simultaneously during a live call.
• Compliance-oriented — you understand that process gates exist for a reason and don’t cut corners under pressure.
• Willing and able to be reassigned across enrollment, welcome visits, and care navigation based on daily business needs, as directed by your team lead. This is a core expectation of the role, not a rare exception.
• Metric-aware and accountable — you track your own performance and own follow-through on your assigned work, whether that's enrollment, welcome visits, or care navigation on a given day.
• Comfortable with ambiguity and rapid iteration — you thrive in environments where processes are still being built and your input matters.
• Experience working with Medicare-enrolled, dual-eligible, or older adult populations.
• Experience conducting post-hospital or post-ED transitional care calls.
• Prior experience with SDOH screening tools or community resource navigation.
• Bilingual (Spanish preferred; other languages depending on target population).

Why This Role

• Ground-floor opportunity to help build a program from day one — your work will directly shape how we grow and what best practices we establish.
• Well-rounded skill development — you’ll build enrollment, member education, and care coordination skills side by side.
• Close partnership with care navigation leadership and program operations — your observations and insights will inform how we scale.
• Meaningful, mission-driven work with visible impact — you will see the direct results of your efforts in members' lives.
• Competitive compensation with growth trajectory tied to program expansion and demonstrated performance.
• Supportive pod-based structure with team lead supervision and peer collaboration.