Call Centre Executive

Workplace Type

Full-time

Job ID: IJOB202660989

• Receive and respond to patient inquiries through phone calls, email, social media, and in-person interactions with professionalism, empathy, and courtesy.
• Provide accurate information regarding doctors' schedules, hospital services, departments, diagnostic tests, health packages, and appointment availability.
• Manage appointment bookings, rescheduling, and patient coordination while ensuring the appointment system operates efficiently.
• Operate the hospital PABX/switchboard by answering, screening, transferring calls, taking messages, and ensuring prompt communication with relevant departments.
• Welcome and assist patients, visitors, and attendants by providing guidance on admissions, departmental locations, and hospital services.
• Ability to train and coach customer care staff on communication, customer service, and call-handling skills.
• Maintain accurate patient information and update records in the hospital information system while ensuring confidentiality.
• Address patient complaints, concerns, and feedback professionally, ensuring timely resolution and a positive patient experience.
• Promote the hospital's healthcare services, wellness packages, and value-added offerings to enhance patient engagement and satisfaction.
• Ensure exceptional customer service standards by maintaining professional communication and delivering a positive patient experience at every point of contact.