Call Center & Media Cell Executive

Workplace Type

Full-time

Job ID: IJOB202664443

• Receive phone call from patients, Doctors, corporate customer and record all information properly.
• Answer inbound calls, emails, and chat messages in a timely and professional manner.
• Make outbound calls for follow-ups, feedback, or promotions.
• Listen actively to customer concerns and respond appropriately.
• Provide accurate information about products, services.
• Identify customer needs and offer suitable solutions.
• Maintain a polite, friendly, and professional tone at all times.
• Provide feedback to improve service processes.
• Understand customer needs and provide prompt, accurate, and effective assistance.
• Understanding of social media platforms and their audience engagement patterns
• Maintaining regular contact with customers (Phone, Messenger, WhatsApp etc.).
• Provide accurate information about our services.
• Welcomes Patients and Attendants by greeting, answering questions, responding to requests with appropriate manners & curtsy
• Provide information on different services & tariffs and convince patients to avail the services
• Receiving customer queries and forwarding them to the concerned department.