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BRACNet LimitedVerified
Chakrie never asks for money to apply. Report any employer who does.
Fresh graduates can be considered for Trainee/Junior Call Center Agent positions.
Prior call-center or banking experience can be preferred for experienced positions.
Excellent spoken Bengali and English.
Clear pronunciation and professional telephone etiquette Strong listening and questioning skills.
Understanding of ATM, debit/credit card, mobile/internet banking and digital payment services.
Ability to learn Core Banking, CRM, ticketing and contact-center applications.
Good Call Center software, MS Word and Excel skills.
Willingness to work in rotational/24×7 shifts
Receive customer calls professionally and provide accurate information and solutions.
Handle queries related to accounts, cards, loans, digital banking, transactions, fees, products and services.
Receive complain from Bank Branches about link down, service issue and provide solution or forward to concern person.
Register, resolve and follow up customer complaints within defined SLA.
Assist customers with permitted service requests following bank procedures and authentication requirements.
Conduct callbacks, customer follow-ups, service confirmation and campaign-related calls.
Explain banking products, services, campaigns, digital channels and applicable charges accurately.
Identify customer needs and recommend relevant banking products such as cards, deposits, loans and digital services.
Escalate technical, financial, fraud-related or policy-related issues to the appropriate department.
Follow customer identification and security procedures before providing account-related information.
Work at office
Internship
Anywhere in Bangladesh
Applications for this job are handled on the company's own website.
A pioneer in IT Solutions and a specialist in Internet and Data Connectivity, BRACNet Limited empower enterprise with data driven decision and insight to transform them into competent organizations. From Information Security, Network Solution & Cloud Technology to Data Centers, Smart Home & Digital Transformation-…