Call Center Executive

need to be described by using following dimension.

• Identify customer’s needs, clarify of information, address issues and provide/escalate solutions.
• Follow up customer calls where necessary.
• Processing forms, orders & applications requested by the customer.
• Answer calls, make calls where needed & response to customer’s email.
• Respond efficiently & accurately to callers, explain possible solutions & ensure that customer feel supported & build long lasting relationships with customers.
• Assist to consumer banking business through sales lead generation.