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6 months - 1 year
Bachelor's degree from a recognized university in any discipline.
Minimum 1 year of experience in Call Center, Customer Service, Customer Support, Telemarketing, or a similar role will be preferred.
Fresh graduates with excellent communication skills are encouraged to apply.
The ideal candidate should possess:
Excellent verbal and written communication skills in both Bangla and English.
Strong interpersonal, listening, negotiation, and customer service skills.
Professional telephone etiquette and a customer-centric mindset.
Good computer literacy with proficiency in Microsoft Office applications and the ability to learn new software quickly.
Hands-on experience with CRM software or customer management systems will be considered an advantage.
Strong analytical thinking and problem-solving abilities.
Ability to manage multiple customer interactions simultaneously while maintaining accuracy.
Ability to work independently as well as collaboratively within a team.
Excellent time management and organizational skills.
High attention to detail and accuracy in documentation.
Positive attitude with a willingness to learn and continuously improve.
The successful candidate must:
Present a smart, well-groomed, and professional appearance at all times.
Demonstrate professionalism, integrity, honesty, and ethical behavior in every customer interaction.
Handle customers with patience, empathy, care, and a strong sense of responsibility.
Be capable of working effectively under pressure while maintaining service quality and professionalism.
Remain calm and composed when handling difficult customers and challenging situations.
Take ownership of customer issues and ensure timely resolution.
Be punctual, disciplined, and committed to achieving individual and team goals.
Maintain confidentiality of customer information and company records.
Exhibit flexibility to adapt to changing business needs and work schedules.
Display a proactive attitude, strong work ethic, and commitment to delivering exceptional customer experiences.
Company: Fresh Today
Call Center Executive
Department: Customer Service
Employment Type: Full-time
Fresh Today is seeking a smart, energetic, and customer-focused Call Center Executive to join our growing team. The ideal candidate will be responsible for providing outstanding customer support, handling customer inquiries, processing orders, and ensuring an excellent customer experience across multiple communication channels.
The successful candidate should possess excellent communication skills, maintain a professional attitude, demonstrate strong problem-solving abilities, and be capable of working efficiently in a fast-paced environment while meeting organizational goals.
Workplace
Office-Based
Location: DIT Project, Merul Badda, Dhaka
The Call Center Executive will be responsible for:
•Handle inbound and outbound customer calls in a professional, courteous, and efficient manner.
•Respond to customer inquiries, complaints, feedback, and service requests through phone calls, email, social media, and online messaging platforms.
•Process customer orders, generate invoices, and provide necessary sales support.
•Maintain accurate customer records and update customer information in the CRM/system.
•Follow up with customers regarding orders, deliveries, payments, and after-sales support.
•Coordinate with the Sales, Operations, Logistics, and Customer Relationship teams to ensure timely and effective service delivery.
•Resolve customer issues promptly while maintaining high customer satisfaction.
•Escalate complex customer concerns to the appropriate department whenever necessary.
•Prepare daily, weekly, and monthly performance reports as required by management.
•Achieve assigned service quality, productivity, and customer satisfaction targets.
•Work in rotational shifts, weekends, and government holidays whenever business requires.
•Maintain confidentiality of customer information and company data.
•Perform any other customer support responsibilities assigned by the management.
Work at office
Full time
Bangladesh
Applications for this job are handled on the company's own website.
Fresh today bd is an authentic source for Fresh, Organic and Safe Food.
এই চাকরির জন্য বিজ্ঞাপনদাতা ব্যক্তি/প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ চাইলে কিংবা নিয়োগ প্রক্রিয়া চলাকালীন কোন প্রকার হয়রানিমূলক (শারীরিক/মানসিক) আচরণ করলে অতিসত্বর আমাদেরকে জানান অথবা জবটি রিপোর্ট করুন। চাকরি পাওয়ার জন্য কোন ব্যক্তি/প্রতিষ্ঠানকে অর্থ প্রদান করবেন না। চাকরিকালীন কোন প্রকার হয়রানির (শারীরিক/মানসিক) সম্ভাবনা থাকলে সেখানে জয়েন করবেন না। কোন প্রকার অর্থ লেনদেন বা নিয়োগদাতা কর্তৃক হয়রানির দায়িত্ব Chakrie বহন করবে না।
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