Call Center / Customer Service Executive

Workplace Type

Full-time

Job ID: IJOB202663788

• Respond to customer inquiries via phone, email, live chat, social media, and other digital channels.
• Generate, qualify, and manage leads from social media platforms and digital marketing campaigns.
• Engage with prospective clients and convert qualified leads into business opportunities.
• Provide accurate information on products, services, pricing, and company policies.
• Handle quotations, orders, service requests, returns, and after-sales support.
• Resolve customer complaints and ensure timely, professional issue resolution.
• Maintain and update customer records, CRM systems, and lead databases.
• Coordinate with sales, marketing, and operations teams to ensure seamless customer service.
• Conduct follow-ups to strengthen client relationships and maximize customer satisfaction.