Call Center Agent

Total Cable BD

• US-Based Outsource Call Center
• New York, USA (Operations managed from Dhaka, Bangladesh)

Night Shift — Mandatory for All Positions

Total Cable BD is a Dhaka-based outsourced call center supporting a New York-headquartered IPTV platform streaming 200+ Bengali and international live TV channels to the global Bangladeshi diaspora. We are expanding our team and hiring 10 agents across two functional teams.

Team 1 - Outbound Sales

• Responsible for proactively reaching out to potential customers, presenting subscription packages, and converting leads into active subscribers.

Key Responsibilities:

• Make outbound calls to prospective Bangladeshi-American customers
• Present and sell subscription plans effectively
• Meet monthly acquisition targets

Team 2 — Inbound Customer Service

• Responsible for handling incoming calls, resolving customer queries, managing account issues, and ensuring subscriber satisfaction and retention.

Key Responsibilities:

• Handle inbound customer queries and complaints
• Resolve account issues and manage renewals
• Ensure customer satisfaction and retention