Business Operation Manager

Workplace Type

Full-time

Job ID: IJOB202664446

• Oversee end-to-end travel operations, including bookings, ticketing, itinerary management, confirmations, and service coordination.
• Coordinate with airlines, hotels, transport providers, suppliers, and other business partners to ensure seamless and timely service delivery.
• Lead, supervise, train, and evaluate the performance of the operations and sales teams to ensure productivity and service excellence.
• Develop and implement effective sales, marketing, and business development strategies to achieve company revenue and growth objectives.
• Identify new business opportunities, target markets, corporate clients, and potential partnerships to expand the company’s customer base.
• Drive sales of air tickets, tour packages, visa assistance, hotel bookings, and other travel-related services.
• Set and monitor monthly sales targets, KPIs, and team performance, taking corrective actions where necessary.
• Build and maintain strong relationships with clients, corporate accounts, vendors, airlines, and strategic partners.
• Analyze business performance, sales data, operational efficiency, and profitability to identify opportunities for improvement.
• Manage operational budgets, forecasting, resource allocation, vendor negotiations, and cost control initiatives.
• Monitor customer feedback and coordinate with relevant teams to resolve service issues and improve customer satisfaction.
• Ensure compliance with company policies, industry standards, and applicable travel regulations.
• Prepare regular sales and operational performance reports for management review.
• Identify opportunities for process improvement and implement effective systems, tools, and procedures to enhance operational efficiency.