- Lead discovery and planning workshops with business and technical stakeholders, creating a clear structure for the conversation and keeping discussion focused on business outcomes, delivery needs, and decisions required to move forward
- Develop a strong working understanding of the client’s business context in the areas being analyzed, including relevant processes, stakeholder needs, operating constraints, decision points, and success measures
- Gather and clarify business requirements, desired outcomes, constraints, and key decisions needed to guide project or initiative direction
- Turn discovery findings, stakeholder input, current-state issues, and operating constraints into clear requirements and planning direction for technical and delivery teams
- Connect requirements and process decisions to the business outcomes the client is trying to achieve within the engagement
- Separate confirmed requirements from preferences, open questions, assumptions, and unresolved decisions to reduce ambiguity before work moves into design or delivery
- Document decisions, ownership, acceptance criteria, dependencies, and required follow-up actions in a format that supports delivery execution and stakeholder accountability
- Maintain alignment between business requirements and implementation outcomes throughout delivery by revisiting requirements when scope, design direction, or client priorities change
Process and Operating-Model Analysis
- Map current-state and future-state business processes where process change, workflow improvement, automation, or operational handoff is part of the engagement
- Identify business, operational, governance, data, security, resilience, and support requirements that affect project direction, delivery readiness, or long-term usability
- Help define business-level models such as access control, information classification, recovery expectations, approval flows, and privileged access operations where those models are required for project success
- Clarify how people, process, controls, ownership, and support expectations should shape the technical outcome, including how the solution will be used and supported after implementation
- Surface gaps between the client’s current operating model and the future-state process so stakeholders can make informed decisions before delivery assumptions become embedded
- Identify blockers, risks, and unresolved decisions that may affect delivery readiness, adoption, supportability, or project success
Planning Inputs and Delivery Support
- Support architecture and design activities by turning business requirements into clear planning inputs that help technical teams make appropriate design and implementation decisions
- Define prerequisites, dependencies, constraints, ownership, and decision points required for successful delivery, including items that must be confirmed by the client before work can proceed
- Maintain client and engagement context across advisory, sales, technical, project, and managed-services teams so important requirements, decisions, and constraints are not lost during handoff
- Prepare structured handoffs that help technical and delivery teams understand requirements, acceptance criteria, risks, decisions, stakeholder context, and known dependencies
- Support projects involving AI, SharePoint, Power Platform, automation, business intelligence, security, cloud, infrastructure, and business and technology resilience by helping define the business and operating requirements behind the technical work
- Work with Solutions Engineering, Architects, Consultants, Project Managers, and IT Managers to maintain a shared understanding of project direction, client expectations, scope boundaries, and delivery risks
- Stay engaged during delivery where needed to clarify intent, confirm whether proposed changes still meet the business requirement, and help resolve requirement-related questions
The Business Analyst role requires a structured facilitator who can connect business needs, operating requirements, governance considerations, and technical prerequisites to functional delivery direction. The person in this role must be able to listen carefully, ask useful questions, organize incomplete information, and produce clear requirements and planning inputs that help projects move forward successfully.
Professional Characteristics
- Builds trust through preparation, follow-through, clear documentation, and practical communication
- Uses structured questions to clarify business needs, desired outcomes, risks, constraints, and decisions
- Balances detail orientation with the ability to summarize what matters for stakeholders and delivery teams
- Works effectively across business, technical, project, advisory, and managed-services conversations
- Turns ambiguity into organized requirements, documented decisions, and actionable next steps
- Understands how process, governance, data, security, support, and operational requirements affect technical outcomes
- Demonstrates curiosity, sound judgment, and a willingness to learn across a range of client environments and technologies
- Maintains a calm, constructive, and professional approach in ambiguous or sensitive client situations
- Legally permitted to work within Canada
- Hold a valid Driver’s License and vehicle
- Ability to speak and write English fluently
- Be able to travel occasionally for business purposes
IX Solutions is pleased to offer remote work opportunities for our employees, however we do require employees to reside in Alberta or British Columbia, Canada.
Originally posted on Himalayas
- 3-5 years of relevant experience in business analysis, requirements gathering, process analysis, project delivery, technology consulting, operations, or a related role
- Demonstrated ability to facilitate discovery sessions, clarify requirements, and document decisions with business and technical stakeholders
- Strong understanding of business process mapping, current-state and future-state analysis, acceptance criteria, dependencies, and project handoffs
- Comfortable supporting projects involving Microsoft 365, SharePoint, Power Platform, automation, business intelligence, security, cloud, infrastructure, resilience, or similar business technology environments
- Excellent written and verbal communication skills with both technical and non-technical stakeholders
- Strong analytical and problem-solving skills with the ability to identify options, risks, trade-offs, prerequisites, and unresolved decisions
- Detail-oriented, organized, business-aware, and comfortable balancing structured documentation with practical delivery needs
- Proficient with Microsoft Office and common collaboration, documentation, diagramming, project, and requirements-management tools
