Requirements

3+ years in client facing fulfillment operations, seller onboarding, marketplace operations, or a related field
Hands-on experience with physical goods fulfillment and warehousing, ideally in a 3PL setting
Ownership of an operational KPI you personally moved
Experience defining metrics and building your own reporting
Track record of resolving ambiguous problems independently and driving cross-functional work to closure through influence rather than authority
Structured root cause analysis, and the judgment to tell a symptomatic fix from a structural one
Experience working directly with brands, merchants or partners across seniority levels
Strong communication, including taking operational complexity to a leadership audience without losing fidelity
Scaled a marketplace or seller onboarding program through a step change in volume
Stood up operations at a new 3PL node or fulfillment center
Working knowledge of WMS/OMS and how configuration shows up on the floor
Designed or launched a self-serve or automated flow that removed manual steps
Owned an SOP library or enablement program
Comfort using AI tooling to compress analysis, documentation etc.
Prior online marketplace experience

Location and travel

Hybrid role based in San Francisco and New York with up to 20% travel to fulfillment nodes, and partner reviews.

Brand Operations Lead, Fulfillment

Summary