Brand Director

Category: Advertising

Location:

This role will liaise with their clients and pitch strategies that align with the client’s goals. This role focuses on client satisfaction and client retention to build loyalty and strengthen MAG’s reputation. This role acts as an ambassador and will be the “face” of MAG.

Milestone - Milestone Operations - Brand Management

• Verify and resolve client pain points; identify ongoing issues in partnership with the Operations Director
• Meet regularly with BM/OD to review client concerns only
• Maintain traffic light reporting using the OD Traffic Light System SOP
• Contribute to marketing: 2 hours of social posts weekly (shared in Slack) + 1 podcast per week (host, guest, or recorded video)
• Lead retention: provide proposals, negotiate contracts, and pitch upgrades/upsells as needed
• Monitor client satisfaction through quarterly surveys and recommend strategy improvements
• Ensure client requirements and contract deliverables are met on time; lead team to drive strategy and new ideas
• Stay familiar with clients’ business, competition, and goals to provide insights and solutions
• Perform regular account audits, onboarding audits, and advertising audits following SOPs
• Complete biweekly board reviews: confirm design tiers, workload across sections, timely task completion, milestone progress, and delegate callouts as needed

We know precisely the personality of the candidate that will enjoy dominating the work at hand! To save everyone’s time and energy early on, the initial action in the application process is to complete the Culture Index Survey that will uncover your natural attributes, alongside what you anticipate the job would require.

It has now come to an end, you might either be enthusiastic about the role or just too bored, yet no need to think twice as it will just take a few minutes to finish the survey.