Branch Manager

Job Summary:

• The Branch Manager is responsible for overseeing the daily operations of a retail store or outlet, ensuring profitability, customer satisfaction, and smooth business operations. The role includes staff management, sales performance monitoring, inventory control, and maintaining brand standards.

Key Responsibilities:

• Drive store sales and meet sales targets.
• Develop strategies to attract customers and improve customer retention.
• Analyze sales trends and implement action plans to boost profitability.
• Ensure excellent customer service and handle escalated customer issues.
• Monitor and improve the overall shopping experience for customers.
• Train and supervise store employees.
• Motivate and coach the team to enhance productivity and service quality.
• Prevent stock shortages or overstocking by managing inventory efficiently.
• Conduct periodic stock audits and minimize losses.
• Ensure the store operates smoothly and efficiently.
• Oversee cash handling, daily sales reporting, and financial transactions.
• Coordinate in-store promotions and marketing activities (online & offline).
• Any additional tasks or duties given by management.