1. Sales & Financial Management
- Drive daily, weekly, and monthly sales targets to maximize branch profitability.
- Analyze sales data, identify buying trends, and implement local marketing strategies.
- Control operational expenses, shrinkages, and wastage to protect margins.
- Manage daily cash handling, POS operations, and financial reporting.
2. Store Operations & Visual Merchandising
- Ensure the store is opened, closed, and operated according to standard operating procedures (SOPs).
- Monitor stock levels, oversee the ordering process, and ensure optimal inventory turnover.
- Supervise product display, visual merchandising, and cleanliness to create an inviting shopping experience.
- Coordinate with the logistics and supply chain teams to prevent stockouts of high-demand items.
3. Team Leadership & Talent Management
- Train, mentor, and evaluate store staff (cashiers, floor assistants, security).
- Create efficient staff rosters to ensure adequate coverage during peak shopping hours.
- Resolve internal conflicts and maintain a high level of team morale and productivity.
- Conduct regular briefings regarding daily targets, customer feedback, and safety protocols.
4. Customer Experience & Grievance Handling
- Maintain exceptional customer service standards across all touchpoints.
- Address and resolve complex customer complaints, exchanges, and refund requests professionally.
- Collect customer feedback to improve product assortments and service delivery.
