Bachelor's degree in medical fields or the pharmaceutical-related industry
At least 1-year experience as a Medical Virtual Assistant
Excellent English communication skills both written and verbal (At least C1 level)
Solid understanding of medical terminologies and practices
Proficient in EHR/EMR systems and ability to troubleshoot common technical issues
Understanding of healthcare privacy regulations
Strong interpersonal skills
Solid organizational & time management skills with keen attention to details
Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and VoIP
USB Headset with Noise Cancellation feature
Working Webcam
Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
Main Internet Service Speed: at least 25 Mbps wired connection
Backup Internet Service Speed: at least 10 Mbps

1. Document new patient and referral intake

2. Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers.

3. Input patient information, medical records (CPT, ICD-10, HCPCS), and billing date into EMR/EHR systems

4. Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries, concerns, and documentation.

5. Respond to incoming patient inquiries, providing information and directing them to the appropriate healthcare professional.

6. Assist in analyzing healthcare data, preparing reports, and maintaining records.

7. Ensure HIPAA compliance, privacy regulations, and maintenance of patient confidentiality.

8. Coordinate the sending of medical records to various departments, healthcare providers, and professionals as directed by the Managing Physician.

9. Take medical Notes

Tools:

Epic

PointClickCare

DocNow (PointClickCare integration)

Bilingual Medical Scribe Full Time

Summary