5+ years of combined experience in enterprise platform engineering or administration, business/process analysis, ITSM, software lifecycle tooling, technical delivery, or a closely related discipline.
Demonstrated hands-on experience administering Jira and/or Jira Service Management in an enterprise environment, including workflows, fields, screens, schemes, permissions/roles, notifications, automations, and user access.
Experience supporting Confluence and integrating Atlassian tools with other enterprise systems; familiarity with REST APIs, ScriptRunner, marketplace applications, or similar extension mechanisms is strongly preferred.
Working knowledge of ITSM practices including service request, incident, problem, change, release, and configuration management.
Demonstrated ability to gather requirements, map processes, analyze gaps, develop solution recommendations, and manage technical changes through implementation and adoption.
Experience operating in a controlled production environment with disciplined testing, documentation, access control, change management, and stakeholder communications.
Prior federal, DoD, or other highly regulated technology experience; DHA / PEO DHMS / Military Health System experience is highly preferred.
Current CompTIA Security+ or equivalent DoD-aligned certification is strongly preferred and may be required for assigned administrative access.
Bachelor's degree in Information Technology, Computer Science, Engineering, Information Systems, Business, Project Management, or a related field is preferred; equivalent relevant experience will be considered.
U.S. citizenship and ability to obtain and maintain a Common Access Card (CAC) and required access to DHA systems and environments.
Atlassian administration certification or advanced Jira/JSM administration training; experience with Atlassian Data Center is particularly valuable.
ITIL certification or practical experience applying ITIL-aligned service-management practices.
ITIL, Atlassian, Agile, Scrum, SAFe, PMP/CAPM, or comparable platform, service-management, or delivery certification.
Experience modernizing or migrating legacy ALM/ITSM environments (including IBM Jazz / Engineering Lifecycle Management) to Atlassian or another enterprise platform.
Experience with enterprise workflow automation, dashboarding/analytics, and platform-governance standardization.
Hands-on problem solving: comfortable moving from user conversation to configuration detail, testing, troubleshooting, and follow-through.
Structured technical delivery: manages scope, timelines, dependencies, actions, risks, decisions, and communications without losing technical detail.
Customer orientation: translates user needs into practical solutions while setting appropriate expectations and protecting platform standards.
Technical judgment: understands when to configure, automate, integrate, escalate, or simplify rather than defaulting to unnecessary customization.
Clear, concise written and verbal communication with the ability to explain technical decisions to Government, business, and engineering stakeholders.
Strong collaboration and influence across Government, prime/subcontractor, platform, vendor, and end-user communities.
Meticulous attention to detail, documentation discipline, sound judgment, and the ability to manage competing priorities in a fast-moving environment.

Atlassian Platform & ITSM Engineer

Summary

Requirements

Additional Requirements

Sign in to see the full job details

Report this Job / Company (রিপোর্ট)

Summary

Requirements

Additional Requirements

Sign in to see the full job details

Report this Job / Company (রিপোর্ট)

Similar jobs