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Bachelor`s degree from a recognized university.
Minimum 4–5 years of relevant BPO operational experience, preferably in logistics, freight forwarding, or supply chain support services.
Strong leadership, communication, and team management skills.
Excellent analytical, problem-solving, and decision-making abilities.
Demonstrated ability to meet and exceed operational targets and performance goals.
Proficiency in operational reporting, KPI monitoring, and performance management tools.
Ability to work effectively in a dynamic and fast-paced environment.
Zenov BPO Ltd. is seeking a highly motivated and experienced Assistant Team Leader / Team Leader to join our growing operations team. The ideal candidate will have 4–5 years of relevant BPO experience, strong leadership capabilities, and a proven track record of driving operational excellence in a fast-paced outsourcing environment.
Key Responsibilities
Oversee daily BPO operations and ensure service delivery consistently meets client KPIs and SLAs.
Lead, mentor, and develop team leaders and operational staff to maintain high performance standards.
Monitor operational metrics, productivity, and quality performance, and implement corrective actions when required.
Drive continuous process improvement, cost optimization, and operational efficiency initiatives.
Manage workforce planning, capacity utilization, and resource allocation.
Maintain strong client relationships and ensure consistent service quality and communication.
Implement operational best practices, compliance standards, and risk management procedures.
Coordinate with HR, Training, and Quality teams to support employee development and performance management.
Other benefits are as per company policy.
Work at office
Full time
Anywhere in Bangladesh
Applications for this job are handled on the company's own website.
এই চাকরির জন্য বিজ্ঞাপনদাতা ব্যক্তি/প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ চাইলে কিংবা নিয়োগ প্রক্রিয়া চলাকালীন কোন প্রকার হয়রানিমূলক (শারীরিক/মানসিক) আচরণ করলে অতিসত্বর আমাদেরকে জানান অথবা জবটি রিপোর্ট করুন। চাকরি পাওয়ার জন্য কোন ব্যক্তি/প্রতিষ্ঠানকে অর্থ প্রদান করবেন না। চাকরিকালীন কোন প্রকার হয়রানির (শারীরিক/মানসিক) সম্ভাবনা থাকলে সেখানে জয়েন করবেন না। কোন প্রকার অর্থ লেনদেন বা নিয়োগদাতা কর্তৃক হয়রানির দায়িত্ব Chakrie বহন করবে না।
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