Associate Director of IT Operations at HelloFresh | chakrie

Requirements

Additional Requirements

Async-First Leadership: Proven ability to manage across major time-zone gaps (e.g., aligning Manila with different hemispheres) using clear written communication and structure over constant calls.
APAC Senior Leadership: Experience at the Associate Director level (or equivalent), with direct accountability for multi-country IT strategy, portfolio ownership, and service delivery across APAC.
Hands-on experience leading or partnering with IT operations in a Philippines-based BPO or shared-services environment—navigating regulatory requirements, multi-site logistics, and remote team management.
Executive Stakeholder Management: Track record of advising C-suite stakeholders, balancing competing interests, and simplifying complex IT trade-offs into clear decisions.
Distributed Team Building: Expertise in leading cross-cultural teams across borders, focusing on performance calibration, coaching, and retention.
AI Adoption: Practical experience integrating AI tools into your personal workflows and embedding AI-driven practices within your team to boost efficiency.
Financial & Governance Savvy: Skilled in cost optimization via vendor negotiations and tool consolidation. Familiarity with cybersecurity frameworks and BPO regulatory environments is a plus.
The chance to have a significant impact in a leading global food technology company
Egoless environment, constant learning with room for personal growth
A diverse and vibrant international environment, with offices in 18 countries
Company discount - 70% off HelloFresh & 40% off Youfoodz
Start Date: Immediately available - Can wait a notice period
Duration: Permanent full time role. You must have the right to work full-time in Australia/New Zealand
Location: Chippendale Head Office- hybrid working environment

Responsibilities

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Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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Associate Director of IT Operations

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