Assistant Manager / Sr. Executive - Business Operations.

1. Business Operations

• Coordinate daily operational activities across departments.
• Follow up on assigned tasks and ensure timely completion.
• Maintain operational schedules, trackers and action plans.
• Identify operational bottlenecks and escalate issues to management.
• Support the Head of Business Operations in implementing company strategies.
• Ensure departmental SOPs are followed.

2. Project & Department Coordination

• Coordinate between Sales → Architect → Engineer → Procurement → Site/Project Team → Accounts & Finance.
• Track project milestones and pending activities.
• Prepare daily/weekly/monthly operational status reports.
• Follow up on approvals, drawings, BOQs, quotations, purchase requirements and site activities.
• Ensure handovers between departments are properly documented.

3. Management Reporting

Prepare and maintain:

• Daily Operations Report
• Weekly Management Report
• Monthly Business Operations Report
• Project Status Dashboard
• Department-wise Performance Report
• Pending Task Report
• Sales-to-Project Handover Tracker
• Client Complaint/Issue Tracker
• Procurement & Material Follow-up Report

4. Client & Internal Communication

• Coordinate with clients when required.
• Track client requirements and commitments.
• Ensure important client issues are communicated to the appropriate department.
• Support management in resolving operational complaints.
• Maintain professional communication with clients, vendors and consultants.

5. Process Improvement

• Review existing processes and identify inefficiencies.
• Recommend improvements to reduce delays, unnecessary costs and communication gaps.
• Help implement standardized SOPs, checklists and reporting systems.
• Support automation/digitalization of operational records.

6. Documentation & MIS

• Maintain organized project and business documents.
• Ensure important approvals and correspondence are properly recorded.
• Maintain Excel/Google Sheets/ERP-based trackers.
• Prepare presentations and management summaries when required.

7. Commercial & Financial Coordination

• Coordinate with Finance regarding project billing, collections and payment status.
• Follow up on approved purchase requirements with Procurement.
• Monitor project-related commercial commitments.
• Help management identify operational cost-control opportunities.