Assistant Executive, FCR (Readvertisement)

We are looking for some patient, empathetic, and communicative representatives to serve as the primary point of contact for our customers.He/She will be the voice of our brand, responsible for resolving issues, answering product inquiries, and ensuring that every person who reaches out leaves with a positive impression. The ideal candidate is a natural problem-solver who can maintain a professional composure even during challenging interactions.

Core Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.

• Resolve complaints and troubleshoot issues efficiently while maintaining a positive and professional demeanor.

• Assist customers with account management, including new connections, relocations, reconnections, refunds, and updates.

• Maintain accurate records of customer interactions and issue resolutions.

• Escalate complex or unresolved issues to supervisors or specialized teams for timely resolution.

• Help customers understand our products, services, and company policies clearly.

• Follow up with customers to ensure complete satisfaction and issue resolution.

• Contribute to driving customer satisfaction, and in some cases, support sales targets or lead generation.

• Any other task assigned by the supervisor.