- Supervise multiple Waffle Up outlets and ensure smooth day-to-day operations
- Monitor staff performance, attendance, discipline, and grooming standards
- Ensure food quality, hygiene, and brand SOP compliance across outlets
- Conduct daily/weekly outlet audits and report findings
- Support Store Incharge and Team Members by providing guidance and problem-solving
- Assist in training, onboarding, and skill development of outlet teams
- Track outlet sales, wastage, inventory, and operational KPIs
- Coordinate with Central Operations, Supply Chain, Marketing, and HR for operational needs
- Ensure customer satisfaction and resolve customer complaints
- Support new outlet launches and setup activities
Key Responsibilities:
Outlet Operations & Daily Execution:
- Ensure seamless, high-quality execution of daily operations across all outlets.
- Enforce Standard Operating Procedures (SOPs) regarding food preparation, quality control, and customer service.
- Conduct regular branch visits to monitor operational performance and resolve on-ground challenges immediately.
Food Safety, Sanitation & Quality Control:
- Implement, monitor, and enforce strict Food Safety and Sanitation Standards (including HACCP/ISO/local health regulation protocols) across all kitchens and service areas.
- Conduct routine hygiene audits and sanitation inspections across outlets to ensure 100% compliance.
- Ensure strict adherence to brand recipes to maintain consistent taste, portion sizes, product safety, and presentation.
Training & Staff Development:
- Design and execute comprehensive Training & Development programs for outlet managers, chefs, and front-of-house staff.
- Train staff regularly on food safety, personal hygiene, sanitation standards, customer service, and operational efficiency.
- Mentor team members, identify growth potential, and build a culture of continuous learning and operational excellence.
Inventory & Supply Chain Management:
- Monitor raw material and packaging inventory to ensure timely procurement and prevent stockouts.
- Implement controls to minimize food wastage, spoilage, and operational loss.
- Maintain strong relationships with vendors and suppliers to secure quality ingredients at competitive rates.
Sales Growth & Customer Experience:
- Implement actionable plans to achieve and exceed monthly sales targets for each branch.
- Monitor customer feedback, addressing queries or complaints promptly and professionally.
- Manage operations and performance across online food delivery partner platforms.
