Analyst, Technical Operations at Saks Fifth Avenue | chakrie

Requirements

1+ year of professional experience in a customer-facing or technical support role
In-depth knowledge of desktop application troubleshooting and operating system fundamentals
Proven proficiency with Microsoft Office 365 and Google Workspace (G Suite)
Exceptional dependability, reliability, and schedule flexibility to meet 24/7 operational needs
High sense of urgency and a demonstrated ability to remain efficient, calm, and focused while working under pressure during critical events
Outstanding verbal and written communication skills, with a focus on clear and empathetic technical explanations
Strong organizational and multi-tasking skills, with the ability to manage simultaneous critical activities
Availability to work night shifts and be flexible with scheduling to cover operational needs periodically
Experience working within virtual desktop environments (e.g., Island, Azure Virtual Desktop, or similar)
Technical background or degree (e.g., an Associate's/Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience)
Familiarity with Jira Ticket Management
Experience in a BPO or large-scale contact center environment

Responsibilities

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Skills & expertise

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Everything else on this page, kept up to date and available to every member of Chakrie at no cost at all.

Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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