Account Manager - Relationship, Sales, & Retention - Amazon marketplace experie at Emplicit | chakrie

Requirements

Additional Requirements

You possess high emotional intelligence and excel at turning tense client situations into wins. You don't just manage accounts; you build indispensable strategic partnerships, resulting in industry-leading client retention and advocacy.
Amazon fluency: Seller Central, TACoS, BSR, Buy Box — you understand the deep cause-and-effect relationship between these marketplace levers and your client’s bottom line. You are "fluent" because you know how to manipulate these elements to protect client margins, prevent costly listing disruptions, optimize ad spend against total profitability, and strategically scale their market share.
You have a proven history of spotting untapped revenue within existing portfolios. You know how to align a client's business goals with our additional services, seamlessly introducing upsells and cross-sells that drive mutual growth.
You act as a trusted consultant, not an order-taker. You are comfortable challenging a client’s assumptions, steering them away from poor marketplace strategies, and backing up your recommendations with hard data and industry insights.
You operate like the CEO of your book of business. You focus on lagging indicators like net revenue retention (NRR) and portfolio profitability, proactively identifying risks and pivot strategies before they affect the bottom line.
You can distill complex Amazon data into clear, high-level narratives for executive stakeholders. Whether you are drafting a watertight SOW or commanding a boardroom QBR, your delivery is polished and persuasive. Crucially, you possess a sharp commercial lens and act as the strategic bridge between the client and our internal delivery teams—masterfully delegating and guiding internal resources to champion the client’s goals while aggressively driving our company’s bottom line.
Experience with Walmart Connect or TikTok Shop advertising
Familiarity with tools like Helium 10, Keepa, Intentwise, or Merchant Springs
HubSpot power user — CRM hygiene, pipeline management, automations
Prior agency experience — you understand the pace and P&L realities
Hands-on experience leveraging AI productivity tools (like ChatGPT or Claude) beyond basic chat functions. Ideally, you have experience building custom agents, automating workflows, or managing AI-driven projects—or you possess a fierce curiosity to learn how.
Experience helping build internal processes, playbooks, or automation workflows from scratch

Responsibilities

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Skills & expertise

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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Account Manager - Relationship, Sales, & Retention - Amazon marketplace experie

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