At least 2 years of experience working at an agency, ideally in an account management, client services, or similar client-facing role.
Strong experience communicating directly with clients, with excellent written communication skills and a clear, warm, and professional approach.
Solid understanding of the e-commerce lifecycle journey and how email and SMS channels work together from first website visit through repeat purchase.
Practical knowledge of email marketing activities including flows, campaigns, pop-ups, and performance reporting.
Familiarity with Klaviyo and Omnisend, as well as collaboration and project-management tools such as Slack, ClickUp, and Notion.
Comfortable using AI tools such as Claude and ChatGPT to improve productivity and support day-to-day account management.
Experience with Hiro Analytics or similar marketing analytics platforms is an advantage.
Knowledge of peptide or supplement brands is a plus but is not required.
Strong ownership mentality, with the ability to manage responsibilities independently and proactively identify what needs to happen next.
Highly organized and detail-oriented, with strong prioritization and creative problem-solving skills.
Ability to work effectively under pressure while maintaining quality, deadlines, and client communication.
Collaborative team player who enjoys working closely with colleagues and contributing to a growing team.
Comfortable working in an environment where feedback is informal, continuous, and integrated into active projects.
Availability to work approximately 8 hours per day, Monday through Friday, aligned with Eastern Time.

Account Manager (Email Marketing)

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