Account Liaison Officer | THG Manufacturing

• Previous experience in a customer service, client liaison, supply chain coordination, account coordination, or production administration role (ideally within FMCG, food & beverage, packaging, or manufacturing).
• Strong verbal and written communication skills with the ability to maintain clear, professional, and positive customer relationships.
• High accuracy in order processing, stock reconciliation, and maintaining system data.
• Basic understanding of production workflows, material lead times, and supply chain processes.
• Strong working knowledge of Microsoft Excel (pivot tables, lookups, reporting spreadsheets) and comfort working with ERP, MRP, or proprietary ordering portals.

Desirable Attributes

• Prior experience working within contract manufacturing (co-man) or third-party client operations.
• Familiarity with food, nutrition, or pharmaceutical manufacturing standards (e.g., BRCGS, GMP).

Working Pattern & Office Locations

Collaboration and close proximity to our manufacturing plants are essential to our operational velocity. This role follows a hybrid model (4 days on-site / 1 day remote):

• 3 Days per week: THG Omega Campus, Warrington (flagship operational & manufacturing campus)
• 1 Day per week: Icon 1, Manchester Airport (THG Global Headquarters)
• 1 Day per week: Flexible Work from Home (WFH)

What's in it for me?

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.