Summary
Deadline: 12 Aug 2026Job Description
We are looking for a dedicated and technically skilled Customer Support Engineer to provide installation, maintenance, and technical support services for residential and corporate customers. The ideal candidate should have hands-on experience with fiber optic networks, wireless connectivity, and customer support while ensuring high-quality service delivery within defined SLA standards. Key Responsibilities
✔ Provide both remote and on-site installation, maintenance, and technical support to residential and corporate customers.
✔ Respond promptly to customer complaints, service requests, and technical issues within defined Service Level Agreement (SLA) timelines.
✔ Install, configure, and troubleshoot fiber optic (FTTx) and wireless (radio) network services.
✔ Configure, optimize, and troubleshoot Wi-Fi routers , access points, and wireless connectivity to ensure reliable network performance and optimal coverage.
✔ Configure and maintain MikroTik routers , including WAN, LAN, DHCP, NAT, Wireless, and basic Firewall configurations.
✔ Diagnose and resolve network connectivity, internet performance, and customer-side equipment issues.
✔ Prepare and submit installation, maintenance, troubleshooting, and service reports accurately and on time.
✔ Update customer information, service history, and support activities in the company's ticketing and CRM systems .
✔ Maintain accurate records of equipment, tools, and materials issued and returned during field operations.
✔ Perform preventive maintenance and routine inspections to ensure uninterrupted network services.
✔ Maintain good knowledge of Fiber Optic , FTTx , GPON/EPON technologies, and customer-premises equipment (CPE).
✔ Use basic fiber testing tools to identify and troubleshoot fiber-related issues (preferred).
✔ Coordinate with Network Operations, Technical Support, and Customer Service teams to resolve complex technical issues.
✔ Ensure compliance with company safety standards, operational procedures, and quality guidelines.
✔ Perform any other technical or customer support responsibilities assigned by management.
Requirements
Education
Bachelor/Honors, Diploma in Engineering Bachelor/Honors, Bachelor in Engineering (BEngg)
Experience
✔ Age: 25 to 35 years. Experience Requirements
✔ 1–3 years of experience in ISP Technical Support, Field Support, Network Operations , or a similar technical role.
✔ Fresh graduates with strong networking knowledge and a passion for customer support are encouraged to apply. Technical Skills & Competencies
✔ Good knowledge of TCP/IP networking , LAN/WAN, Wi-Fi, Fiber Optic (FTTx), GPON/EPON, and customer-premises equipment (CPE).
✔ Hands-on experience configuring and troubleshooting MikroTik routers , Wi-Fi routers, and wireless access points will be an advantage.
✔ Familiarity with ticketing systems , CRM software, and basic fiber testing tools is preferred.
✔ Strong troubleshooting, diagnostic, and analytical skills.
✔ Excellent customer service, communication, and interpersonal skills.
✔ Ability to work independently, prioritize tasks, and perform effectively under pressure.
✔ Strong time management, organizational, and documentation skills.
✔ Team-oriented mindset with a positive attitude and willingness to learn new technologies.
✔ Willingness to work in 24/7/365 shift rotations and travel for on-site installation and technical support whenever required.
✔ Honest, responsible, self-motivated, and committed to delivering high-quality technical support and customer satisfaction.
Additional Requirements
Responsibilities & Context
We are looking for a dedicated and technically skilled Customer Support Engineer to provide installation, maintenance, and technical support services for residential and corporate customers. The ideal candidate should have hands-on experience with fiber optic networks, wireless connectivity, and customer support while ensuring high-quality service delivery within defined SLA standards. Key Responsibilities
✔ Provide both remote and on-site installation, maintenance, and technical support to residential and corporate customers.
✔ Respond promptly to customer complaints, service requests, and technical issues within defined Service Level Agreement (SLA) timelines.
✔ Install, configure, and troubleshoot fiber optic (FTTx) and wireless (radio) network services.
✔ Configure, optimize, and troubleshoot Wi-Fi routers , access points, and wireless connectivity to ensure reliable network performance and optimal coverage.
✔ Configure and maintain MikroTik routers , including WAN, LAN, DHCP, NAT, Wireless, and basic Firewall configurations.
✔ Diagnose and resolve network connectivity, internet performance, and customer-side equipment issues.
✔ Prepare and submit installation, maintenance, troubleshooting, and service reports accurately and on time.
✔ Update customer information, service history, and support activities in the company's ticketing and CRM systems .
✔ Maintain accurate records of equipment, tools, and materials issued and returned during field operations.
✔ Perform preventive maintenance and routine inspections to ensure uninterrupted network services.
✔ Maintain good knowledge of Fiber Optic , FTTx , GPON/EPON technologies, and customer-premises equipment (CPE).
✔ Use basic fiber testing tools to identify and troubleshoot fiber-related issues (preferred).
✔ Coordinate with Network Operations, Technical Support, and Customer Service teams to resolve complex technical issues.
✔ Ensure compliance with company safety standards, operational procedures, and quality guidelines.
✔ Perform any other technical or customer support responsibilities assigned by management.
Skills & Expertise
Company Information
Link3 Technologies Limited
Address
Business
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