Summary
Deadline: 30 Aug 2026Job Description
✔ Receive and handle incoming customer calls professionally and courteously.
✔ Respond to customer inquiries regarding medical equipment, product prices, availability, features, delivery, warranty, and after-sales services.
✔ Understand customers' requirements and recommend suitable products accordingly.
✔ Follow up with potential customers and assist them in completing purchases.
✔ Record customer information, inquiries, complaints, and follow-up details accurately.
✔ Coordinate with the sales, delivery, accounts, and technical support teams when necessary.
✔ Handle customer complaints patiently and provide appropriate solutions.
✔ Maintain a high standard of telephone etiquette and customer service.
✔ Follow up on online leads received through Facebook, WhatsApp, the website, and other digital platforms.
✔ Prepare daily call reports and update customer information in the company's system.
✔ Achieve assigned call-handling, follow-up, and sales support targets.
✔ Maintain confidentiality of customer and company information.
Requirements
Education
Higher Secondary, HSC Bachelor/Honors, Any Discipline Bachelor/Honors
Experience
✔ Fresh graduates with strong communication skills are encouraged to apply.
✔ Previous experience in a call center, customer service, telesales, healthcare, pharmacy, or the medical equipment industry will be considered an advantage. Additional Requirements
✔ Excellent verbal communication skills in Bangla.
✔ Basic proficiency in spoken and written English.
✔ Clear, polite, and confident communication skills.
✔ Familiarity with CRM systems and customer service practices.
✔ Strong listening, problem-solving, and customer relationship management skills.
✔ Basic computer proficiency, including Microsoft Office, email, and internet browsing.
✔ Ability to respond effectively to customer inquiries received via hotline, Facebook, and other communication channels.
✔ Capable of coordinating with the sales, warehouse, and delivery teams to ensure prompt issue resolution.
✔ Ability to quickly learn medical equipment specifications and explain product features clearly to customers.
✔ Willingness to work according to the company's call center schedule and operational requirements.
Additional Requirements
Responsibilities & Context
✔ Receive and handle incoming customer calls professionally and courteously.
✔ Respond to customer inquiries regarding medical equipment, product prices, availability, features, delivery, warranty, and after-sales services.
✔ Understand customers' requirements and recommend suitable products accordingly.
✔ Follow up with potential customers and assist them in completing purchases.
✔ Record customer information, inquiries, complaints, and follow-up details accurately.
✔ Coordinate with the sales, delivery, accounts, and technical support teams when necessary.
✔ Handle customer complaints patiently and provide appropriate solutions.
✔ Maintain a high standard of telephone etiquette and customer service.
✔ Follow up on online leads received through Facebook, WhatsApp, the website, and other digital platforms.
✔ Prepare daily call reports and update customer information in the company's system.
✔ Achieve assigned call-handling, follow-up, and sales support targets.
✔ Maintain confidentiality of customer and company information.
Skills & Expertise
Company Information
Care Zone
Address
Business
Report This Job / Company
রিপোর্ট ও নিরাপত্তা সতর্কতা
এই চাকরির জন্য নিয়োগদাতা ব্যক্তি বা প্রতিষ্ঠান যদি আপনার কাছে টাকা, ফি, জামানত বা অন্য কোনো আর্থিক দাবি করে, অথবা নিয়োগ প্রক্রিয়ার সময় কোনো ধরনের হয়রানিমূলক, প্রতারণামূলক, অশোভন, শারীরিক বা মানসিক আচরণ করে, তাহলে দয়া করে দ্রুত আমাদের জানান এবং জবটি রিপোর্ট করুন।
চাকরি পাওয়ার জন্য কখনও কোনো ব্যক্তি বা প্রতিষ্ঠানের কাছে অর্থ প্রদান করবেন না। কর্মস্থল বা নিয়োগ প্রক্রিয়ায় অনিরাপদ, সন্দেহজনক বা হয়রানিমূলক পরিস্থিতির আশঙ্কা থাকলে সেখানে যুক্ত হওয়ার আগে সতর্ক থাকুন।
ব্যবহারকারীদের মধ্যে অর্থ লেনদেন, অফ-প্ল্যাটফর্ম যোগাযোগ বা নিয়োগদাতার অনৈতিক আচরণের দায় প্ল্যাটফর্ম বহন করে না। তাই যেকোনো সিদ্ধান্ত নেওয়ার আগে নিজ দায়িত্বে তথ্য যাচাই করুন।
ইমেইল: info@chakrie.com
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