Strong software testing, troubleshooting, and problem-solving skillsAbility to manage time effectively and meet deadlinesOwn and manage the full incident lifecycle from intake through resolutionProvide solutions to end user issues related to Sage X3Deliver exceptional customer service and user supportStrong verbal and written communication skillsResponsive and proactive in addressing user requests and system issuesWillingness to learn new processes, technologies, and adapt to changing business requirementsAbility to work collaboratively with internal teams and external vendorsEscalate issues to third-party providers and partners, when necessary, while maintaining ownership of resolutionTroubleshoot ERP system issues and identify root causes to prevent recurring problemsWork effectively within a team environment to resolve complex support casesUnderstands life cycle of purchasing and salesKnowledge of Windows Server administrationBasic SQL knowledge and troubleshooting experienceExperience supporting ERP implementations, upgrades, or integrationsStrong customer service and relationship management skillsWork Hours:This position is fully remote but working hours of Monday-Friday 8 am to 5 pm Central Standard Time are required with night or weekend hours as needed to support strategic initiatives. This position may occasionally require in-office visits, but the majority of the role will be remote.Originally posted on Himalayas
Deadline:26 Nov 2026