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Waterfield-Technologies

Waterfield-Technologies
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Open positions (3)

Director, AI & CX ServicesWaterfield-Technologies
Remote — United States
Bachelor’s Degree required; Master’s a plus. Emphasis in Business, IT, Engineering, or a related field preferred. Equivalent work experience will be considered.Additional RequirementsManufacturer/platform certifications strongly valued across the CCaaS/UC ecosystem.PMP/PgMP, ITIL, and change management credentials (e.g., Prosci ADKAR) a plus, but not required for this role.Availability to work flexible hours as needed, including senior customer escalations.Physical RequirementsSitting: Ability to sit for extended periods (up to 80% of the time).Lifting: Ability to lift or carry objects up to 10 lbs.Equipment: Frequent use of computer, telephone, and standard office equipment.Travel: Ability to travel up to 15% for client meetings, training, or installations.Waterfield Tech is proud to be an equal opportunity employer.Waterfield Tech believes that all persons are entitled to equal employment opportunity and does not discriminate against its Employees or applicants because of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, citizenship status, disability, protected medical condition, military status, genetic information, or any other basis prohibited by applicable federal, state, or local law. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, training, discipline, promotion, transfers, compensation, benefits, leaves of absence, termination, and all other terms and conditions of employment.All employees must be citizens of the United States or be able to provide proof of employment eligibility.Originally posted on Himalayas
12+ years delivering complex CX/contact center technology services, with 5+ years leading, building, and retaining delivery teams (people leadership) accountable for delivery outcomes and margin.Grounded in hands-on delivery, with career progression through implementation consultant, technical/solutions architect, or professional services/telephony (CCaaS) engineering into delivery leadership.Proven track record leading CX modernization initiatives at a leadership level.Demonstrated financial and practice economics acumen: margin, utilization, burn vs. plan, and estimate at completion.Experience owning manufacturer/partner relationships, including certification, enablement, and partner tier management, and leading customer executive governance and recovery of at-risk engagements.Software development/Applied AI engineering leadership a plus.Leadership AttributesExecutive presence and people leadership: build, coach, and retain multi-team technical organizations.Strong financial and operational discipline; balances growth, margin, and headcount investment while protecting delivery quality.Data driven, innovative, and future oriented; turns customer and delivery data into modern CX strategy.Sets strategy and standards across diverse teams and resolves cross-team tensions constructively.Outstanding communication across all levels, including C-suite and partner executives; strong change management expertise; thrives amid rapid change and ambiguity.
Deadline:26 Nov 2026
Sr Telephony Engineer, Avaya AuraWaterfield-Technologies
Remote — United States
Bachelor’s Degree required; Master’s a plus. Emphasis in a technology field preferred. Equivalent work experience will be considered.Additional RequirementsAvaya certifications strongly valued: ACIS/ACSS or current Avaya certification equivalents; Avaya Aura credentials desirable.VMware certifications preferred; other technical certifications a plus (Cisco networking/telephony, security, or cloud).Availability to work flexible hours as needed, including after hours cutovers.Physical RequirementsSitting: Ability to sit for extended periods (up to 80% of the time).Lifting: Ability to lift or carry objects up to 10 lbs.Equipment: Frequent use of computer, telephone, and standard office equipment.Travel: Ability to travel up to 10% for customer installations, cutovers, and training.Waterfield Tech is proud to be an equal opportunity employer.Waterfield Tech believes that all persons are entitled to equal employment opportunity and does not discriminate against its Employees or applicants because of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, citizenship status, disability, protected medical condition, military status, genetic information, or any other basis prohibited by applicable federal, state, or local law. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, training, discipline, promotion, transfers, compensation, benefits, leaves of absence, termination, and all other terms and conditions of employment.All employees must be citizens of the United States or be able to provide proof of employment eligibility.Originally posted on Himalayas
8+ years implementing and supporting complex Avaya Aura engagements (planning, configuration, integration, and cutover) in a medium to large organization, including gathering and documenting requirements with business stakeholders.Hands-on preventive maintenance, installation, and administration of Avaya gateways (G450/G430/G350, G650 PN, EGW) and Communication Manager Server 7.x, 8.x, and 10.x.Experience with complex dial plans, call handlers, auto-attendants, and attendant console; bulk configuration tools; contact center functionality (agents, skills, vectors) desirable.Experience with messaging (Aura Messaging, Avaya IX Messaging/OfficeLinx), Breeze and Breeze plug-ins, AADS/Utility Server, and 46xx settings files; several preferred.
Deadline:26 Nov 2026
Manager, AI & CX ServicesWaterfield-Technologies
Remote — United States
Bachelor’s Degree required; Master’s a plus. Emphasis in Business, IT, Engineering, or a related field preferred. Equivalent work experience will be considered.Additional RequirementsManufacturer/platform certifications strongly valued across the CCaaS/UC ecosystem.PMP or an equivalent delivery leadership certification a plus.ITIL a plus.Availability to work flexible hours as needed, including after hours cutovers, change windows, and urgent escalations.Physical RequirementsSitting: Ability to sit for extended periods (up to 80% of the time).Lifting: Ability to lift or carry objects up to 10 lbs.Equipment: Frequent use of computer, telephone, and standard office equipment.Travel: Ability to travel up to 5% for client meetings, training, or installations.Waterfield Tech is proud to be an equal opportunity employer.Waterfield Tech believes that all persons are entitled to equal employment opportunity and does not discriminate against its Employees or applicants because of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, citizenship status, disability, protected medical condition, military status, genetic information, or any other basis prohibited by applicable federal, state, or local law. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, training, discipline, promotion, transfers, compensation, benefits, leaves of absence, termination, and all other terms and conditions of employment.All employees must be citizens of the United States or be able to provide proof of employment eligibility.Originally posted on Himalayas
8+ years delivering technical professional services engagements (contact center/CCaaS implementations and migrations), including planning, resourcing, and execution, with progression into managing professional services delivery teams for contact center/CCaaS platforms.Grounded in hands-on delivery as an implementation consultant, technical/solutions architect, professional services delivery engineer, or telephony/contact center (CCaaS) engineer.Conversational AI design and NLU tuning experience, or experience leading a team with that expertise, required.Hands-on Dialogflow CX development experience, or experience leading a team with that expertise, required.Strong understanding of professional services delivery principles, methodologies, governance, and quality control, working with business stakeholders in a cross-functional matrix environment.Prior experience in a technical support or technical management role preferred.
Deadline:26 Nov 2026