Customer Success Manager MexicoJumpCloud
Remote — Mexico City, Mexico - Remote
Bachelor’s degree or equivalent practical experience.
7+ years of customer-facing experience in B2B SaaS Customer Success or Strategic Account Management, managing Enterprise or high-ARR Commercial accountsTechnical Acumen: Strong industry background with SaaS Products with preferred domain knowledge in IT infrastructure, Identity & Access Management (IAM), Directory Services, SSO/MFA, Mobile Device Management (MDM), Zero Trust, and Security/System Administration.Executive Presence: Proven track record of building trust and commanding credibility with key Business and IT stakeholders, C-suite IT leaders, VPs, and technical stakeholders.Analytical & Strategic Mindset: Ability to synthesize complex customer requirements, evaluate account health metrics, and construct actionable success plans.Communication: Outstanding verbal, written, and presentation skills, with an ability to translate complex technical concepts into business outcomes.Proactive Problem Solving: A self-starter with strong organization, project management, and cross-functional leadership skills in a high-growth, remote-first environment.
Deadline:30 Oct 2026